Displayed are some of the most frequently asked questions. If you have an inquiry not addressed below or just need to contact me for any ole reason,  you can do so from my contact page here

  1 Items:
1.1 Can I order a piece you already make in a different colour?
1.2 Can I order my necklace with a different type of chain?
1.3 Can I order my chain at a different length?
1.4 Can I order my earrings in a different type of metal?
1.5 Can I order a piece as a key chain instead of jewelry?
1.6 Can I order a piece made smaller or larger than the one listed?
1.7 Does Beat Black do custom orders/commissions?
1.8 How much does it cost to personalize a piece?
1.9 Does Beat Black offer wholesale or consignment?

  2 Payment:
2.1 Do I need a credit card?  
2.2 Do I have to purchase through Etsy?
   
 3 Shipping:
3.1 Does Beat Black ship worldwide?
3.2 How much does shipping cost?
3.3 How long will it take for my package to arrive?
3.4 Can I upgrade my shipping so it will arrive sooner?
3.5 Does Beat Black accept returns?

  4After Care:
4.1 Can I wear my jewelry in the shower?
4.2 More care instructions below

1 Items:

1.1 Can I order a piece you already make in a different colour?  

Yes and there's no extra charge. Simply pick your numbers from the chart below or link me to another image that displays your colour choice. Once your listing is paid for I can get it made within 3-6 days and ship it as soon as its photographed.

1.2 Can I order my necklace with a different type of chain?

Yes. I understand that many people have allergies to certain metals and I'm more than willing to accommodate. All you have to do is let me know before purchase which type of metal you can wear/prefer to wear. From there I can check out the local supply stores in Toronto and let you know if there would be any price increase. The new metals would include the loop on your pendant, the chain, the clasp and the closing loop.

1.3 Can I order my chain at a different length?

Yesh. I cut the chain myself so any length changes are welcomed. If your not sure of the exact measurement you want you can either measure the chain part of one of your favorite necklaces or even use a string to gauge the right length.

With a sting (twine, thread what have you) simply cut a long piece and thread something weighty onto it.  In front of a mirror adjust the length until its where you want it then carefully cut it to your preferable size. From there you can measure it and let me know your chosen length.

1.4 Can I order my earrings in a different type of metal?

Yes. Much like changing the chain I just need to know which type of metal your after before purchase. Once I find it locally I can give you a quote if it costs any extra.

1.5 Can I order a piece as a key chain instead of jewelry?

I don't recommend it. The issue with a key chain is that the glaze on the clay is not scratch resistant. This means the usual wear and tear that a key chain goes through would eventually wear down your item.

1.6 Can I order a piece made smaller or larger than the one listed?

Yes. If you would prefer your jewelry smaller or larger than the one listed let me know and I'll create a quote for you. As a warning, a few of the more detailed works can cost more when scaled down because of the difficulty involved in making them tinier. 

1.7 Does Beat Black do custom orders/commissions?

Yes. If you have an idea for something and you think I might be able to pull it off, you can contact me here with your vision.  I'll present you with a quote and we can go from there. Custom orders must be paid for in full before they are created. Some examples:

1.8 How much does it cost to personalize a piece?

Each character will cost an additional .50 cents a piece or if you're after a phrase, a special discounted rate may apply. Since the letters need to be etched in while the clay is still wet, a new piece will need to be made after ordering. This means a wait time of 3-6 days before your jewelry or accessory can be sent out. To get the ball rolling simply contact me here with the details. Examples:

1.9 Does Beat Black offer wholesale or consignment?

Sorry, I no longer offer these options.

2 Payment:

2.1 Do I need a credit card to order? 

No. If you don't have a credit card you can also send a post office money order (note: not from a bank). If you would rather purchase using this option please let me know ahead of time.

2.2 Do I have to purchase through Etsy?

No. If you don't have nor want to have an etsy account you can email me with your order and I can set up a listing for you on my website. All orders are carried out securely through paypal unless you would prefer to send a post office money order.
  
3 Shipping:

3.1 Does Beat Black ship worldwide?

Absolutely! There's something really cool about having my jewelry and accessories being worn all over the world.

3.2 How much does shipping cost?

It varies from country to country as well as from piece to piece. Flatter items that can fit through the Post offices 2cm slot are the least expensive:

Within Canada $2.00
To USA $2.50
Elsewhere $4.00

Thicker items cost a little more:

Within Canada $8.00
To USA $7.00
Elsewhere $8.50

It's also important to make sure you know your countries rules and regulations on what can pass through your border. Some places are charged a fee for packages that exceed a certain dollar amount. Beat Black is not responsible for these fees.

3.3 How long will it take for my package to arrive?

Parcels are sent within 1-3 days after your order is created. Within Canada they usually arrive in an average of 5-11 business days.

Parcels being sent across borders take a little longer because of customs. To the USA it takes about 1-3 weeks but in rare instances can even take up to 4 weeks.

Internationally the wait time is about 2-4 weeks.

3.4 Does Beat Black accept returns?

Yes. If you are unsatisfied with your purchase for any reason you can return it within a timely manner. You will receive your refund minus the cost of shipping. Just be sure to use the original packaging or its equivalent to insure its safe journey through the shipping process. Refunds are sent through paypal upon its safe arrival to my mailbox.

4 After Care:

4.1 Can I wear my jewelry in the shower?

Short answer no. I use many coats of a water resistant glaze on my pieces to seal them and to protect them from sun damage. They hold up quite well but too much exposure to water weakens this glaze and can eventually result in it peeling. The odd water immersion won't hurt them but too much can shorten the life of your piece.

4.2 More care instructions below:

These polymer clay goods are not meant for small children.

If you use hairspray its best not to apply it while wearing your jewelry or accessory. The hairspray can bond with the glaze as well as any little bits of dust in the air.

The glaze coating the pieces is not scratch resistant. Keeping your item in a pocket or purse with coins, keys and other sharpish thingies can do damage. It's best not to convert your piece to a key chain for this reason.

... Thanks for reading ^_^